Frequently Asked Questions
Everything you need to know about your Vsalon experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your beauty essentials sooner.
What is your return policy for opened products?
For hygiene reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.
Are Vsalon products cruelty-free?
Yes, we are committed to ethical beauty. All Vsalon branded products are 100% cruelty-free and never tested on animals.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You can change or cancel your order within 1 hour of placement by contacting our customer support team.
Do you offer professional discounts for licensed stylists?
Absolutely! Licensed professionals can apply for a Vsalon Pro account to access exclusive trade pricing and bulk discounts.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Afterpay and Klarna.